How it works
How Crypto Wallet Recovery Works (for Expats in the Netherlands)
A clear, confidential process from first assessment to client-controlled handover—fully remote, in Amsterdam or at another agreed location.
This English-language service is for people and professionals in the Netherlands. Start with a general description, not wallet secrets; a technically suitable case can be handled remotely, at our Amsterdam office or at another agreed location.
Your English-language assignment
From a safe first description to handover under your control
The technical route depends on the wallet and surviving material. The service can be handled in English, while scope, fee and material handling are agreed in writing before sensitive work begins.
- 1No commitment and no secrets
Describe the Netherlands-based case
Tell us the wallet or software, approximate year, device, access problem and what material remains. For an estate, company or advised client, also state your role. Do not attach a seed phrase, private key, password, wallet file or identity document.
Outcome: enough non-sensitive context for an English assessment - 2Usually within 1 business day*
Receive an initial route and feasibility view
We identify the likely technical route, the information still missing and whether remote handling, Amsterdam or another agreed location appears appropriate. If the surviving material does not support a realistic attempt, we stop here.
Outcome: proceed, clarify the evidence or close the enquiry - 3Before sensitive material
Establish authority and written scope
We verify identity and ownership or legal authority. The method, fee, handling route and boundaries are recorded before sensitive work begins. The assignment operates under Dutch law, and an NDA can be signed on request.
Outcome: an authorized assignment with clear Dutch-law terms - 4Chosen for this case
Use the agreed handover method
The route may be PGP-encrypted communication, our encrypted upload environment, an appointment in Amsterdam, another agreed handover location or case-specific shipment. We ask only for what the technical work requires and use copies where possible.
Outcome: the minimum useful material received through the agreed route - 5First technical view usually in week 1*
Test the recovery route in a controlled environment
The first checks establish whether the evidence supports a credible search. We report findings that change feasibility, scope or the next decision; duration depends on the wallet format and search space rather than on whether the meeting was remote or in person.
Outcome: restored access, an evidence-based continuation or a justified stop - 6Remote or at the agreed location
Return access without taking custody
Handover follows the route agreed for your case. You open the recovered wallet and move the assets to a destination wallet you control. Cryptoherstel does not receive, hold or transfer those assets for you.
Outcome: access and asset control remain with you
* Timing begins when we have the information or usable material required for that stage. All time indications are estimates, not guarantees.
Choose the practical route in the Netherlands
English-language recovery, arranged around your case
The assessment and technical case can be handled in English. Choose a remote route, an appointment in Amsterdam or another agreed location; verification, written scope and security standards remain the same.
Fully remote in English
A technically suitable case can be handled in English from the first assessment through the final client-controlled handover.
- Verification and written agreement at a distance
- PGP or our secure encrypted upload environment
- Remote final handover while you retain control
Meet at our Amsterdam office
Choose the office when you prefer face-to-face contact or when agreed physical-material handling makes an in-person route useful.
- English-language meeting and verification
- Agreed physical-material handover
- In-person final handover when appropriate
Your home or a professional’s office
By prior arrangement, a suitable stage can take place at your home or another agreed location in the Netherlands, including a lawyer’s, notary’s or adviser’s office.
- Meeting, verification and material handover
- Technical work where the location and setup permit it
- Final handover in the agreed setting
- Written Dutch-law assignment
- Verified ownership or authority
- Case-specific material handling
- Client-controlled asset movement
High-value or confidentiality-sensitive cases may qualify for a stricter handling arrangement after technical assessment. Zero Access Recovery Protocol
Prepare for an English assessment
Explain the case first; arrange sensitive material afterwards
Useful in the first form
Context that helps us route the case
- Wallet, app or software name
- Approximate year it was used
- Device and operating system
- What changed or stopped working
- What files, backups, phrases or devices remain
- Whether you prefer remote handling, Amsterdam or another agreed location
- Your role if this is an estate, business or professional case
Arrange these only after review
Do not attach, email, post or bring these yet
- Seed or recovery phrase
- Private key
- Wallet password
- Wallet file or unprocessed backup
- Identity or authority documents
- A phone, drive, computer or paper backup without instructions
Technical information
Identify the surviving material, not just the cryptocurrency
The wallet, file, device and remembered information determine the recovery method. These English guides explain the main routes before you submit an assessment.
Responsibility in a Dutch assignment
Your decisions and our technical role stay separate
Authority, instructions and the assets
- Keeping original devices and records until an agreed handover
- Approving the written scope, route and any material change
- Choosing the destination wallet and moving the assets after recovery
The defined technical recovery work
- Working on the minimum material required by the agreed method
- Explaining findings that affect feasibility or the next decision
- Returning access through the chosen route and closing the case as agreed
Access restored
We arrange the English-language handover; you verify access and transfer the assets yourself.
A longer attempt remains justified
Work continues only when the evidence supports it and you approve the work within the written scope.
No viable recovery route
We explain why the attempt stops. If access is not restored, no recovery fee is due.
Verify the Netherlands provider
Check the company, people and safeguards before proceeding
Practical questions
Practical questions for English-speaking clients in the Netherlands
Can the assessment and recovery case be handled in English?
Yes. The first assessment and technical case can be handled in English. The scope, fee and handling method are agreed in writing before sensitive work begins, and the assignment operates under Dutch law.
Do I need to travel to Amsterdam?
No. A technically suitable case can be handled fully remotely. The Amsterdam office is available by appointment when you prefer face-to-face contact or when agreed physical-material handling makes an in-person route useful.
Can my lawyer, notary or adviser be involved?
Yes. By prior arrangement, a suitable meeting, verification step, material handover or final handover can take place at a lawyer’s, notary’s or adviser’s office. For an estate, business or professional case, tell us your role during the first assessment so the required authority can be established before sensitive work.
Can work take place at my home or another agreed location?
Yes, when the technical, security and practical requirements allow it. The arrangement is agreed case by case and can include a meeting, verification, material handover, suitable technical work or final handover.
Can I ship a device or physical backup?
Yes, after the case has been assessed and the handling method agreed. We provide case-specific packing and dispatch instructions. Do not send a device, paper backup or other physical material before we confirm what is needed and how it should be handled.
How is sensitive material shared?
Only after verification and a written agreement. Depending on the case, material can be transferred through PGP-encrypted communication, our secure encrypted upload environment, an agreed in-person handover or an agreed shipment. We work with copies where possible.
When will I know whether recovery has a realistic chance?
Once we have enough information, we can usually give an initial view of the likely route and duration within one business day. After usable material has been received securely and the first technical checks are complete, we can usually say during the first week whether there is a credible recovery path. These are assessment milestones, not completion promises.
How long can recovery take?
Some cases are completed quickly. Complex password searches, damaged media, incomplete recovery phrases and legacy wallet formats can require months of work. In exceptional cases, a technically justified attempt may continue for more than a year, but only while the evidence supports a realistic search and the work remains within the agreed scope.
Who controls the wallet and moves the funds?
You do. We restore access and arrange a secure handover; you open the wallet and move the assets to a wallet you control. Cryptoherstel does not receive, hold or transfer your assets on your behalf.
What happens if recovery is unsuccessful?
We explain the technical outcome and close the case according to the written agreement. No recovery fee is due when access is not restored. We also stop before technical work when the assessment shows that a recovery attempt is not justified.
Start safely
Start your Netherlands-based case in English.
Tell us what happened, which wallet or device is involved and what material still exists. The first assessment is free and does not require wallet secrets or identity documents.